Shipping Policy

We offer domestic and international shipping.  Our shipping prices are based on your purchase totals and are as follows in USD:

Price	Domestic  United States	United States Territories	International Shipping
$0.00 - 25.00	5.50	7.50	10.00
$25.01 - 40.00	6.75	8.75	11.50
$40.01 - 50.00	8.00	10.00	13.00
$50.01 - 80.00	10.00	11.25	14.50
$80.01 - 100.00	FREE	12.50	16.00
$100.01 +	FREE	15.00	20.00

 

Typically, items arrive in 5-10 calendar days, depending on when during the week an order is placed.  Items are printed to order and can be customized.

Tax is collected when applicable. 

Refund Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at management@thespektrem.com.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at management@thespektrem.com.

Unless an item is damaged or defective, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.